Frequently Asked Questions.

NOTICE: All blow-out sales are final. No Refunds. No Exchanges. No Exceptions. Some items may become out-of-stock before all outstanding orders are fulfilled. In this case an incomplete order will be shipped and the remaining back-order canceled as these items are out of production. We apologize if you get caught in the cross-fire.

My package was shipped via UPS SurePost. The UPS tracking shows it was transferred to the Post office but I don't have the package. Where is it?
Click here to see additional information about tracking a UPS SurePost package.

What are SOB points?
Click here to view the Rewards Program frequently asked questions.

Can I change my order?
Unfortunately, no. Due to credit card processing policies the order should be canceled and reentered with the changes.

How do I cancel my order?
Simply call Customer Service M-F 8am to 5pm CST at 1-866-773-2677 or send a cancellation request to The order cannot be canceled once it has shipped.

How do I exchange a product or return my order?
If your Spec-Ops® Brand selection does not entirely meet your satisfaction, we will gladly exchange or refund your purchase, exclusive of delivery charges, within 30 days from the invoice date. Click here to view the exchange and refund policy.

I don't know how to install my rifle sling. Do you have instructions?
Yes. Click here to view a list of available instructions for all gear.

I don't know how to install the M-4 Ready-Fire MODE. Do you have instructions?
Yes. Click here to view the instructions.

Do you ship to APOs or FPOs?
Yes we do!

Do you ship worldwide?
We ship to the following countries: Australia, Canada, Japan, Germany and United States.

Can I register my warranty online?
Yes. Click here to register your gear.

Is my gear covered by the Spec.-Ops. warranty?
Click here to read our warranty policy.

Do you offer a PDF catalog for download?
Yes. Click here to download the catalog.

Where is Spec.-Ops. headquartered?
Spec-Ops is headquartered in Monahans, TX. The address of our offices is 1601 W. 15th St., Monahans, TX 79756.

Best Made Designs, LLC
Tel. 432-943-4888
Fax 432-943-5565
Toll Free 866-773-2677

Mailing Address
P.O. Box 475
Monahans, TX 79756

Shipping Address
1601 W. 15th St.
Monahans, TX 79756

Contact Us:

Jeff Wemmer, President & Chief Designer

All large quantity government and military UNIT purchases please contact Brian Wise, Military, Government, & Law Enforcement Sales to place your order.